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Outage Reporting: 570-924-3418 Cooperative Office: 570-924-3381

As of December 3rd the co-op office lobby is closed due to the recent increase of COVID-19 cases in the county.

Outage FAQs

I know my electric furnace won't work without electricity, what about my gas heater?
No. Thermostats, furnace fans and blowers all run on electricity.
If my furnace doesn't work, how can I keep warm?
  • Wear extra layers of clothes and use several layers of blankets. 
  • Do not get wet if there is no way to get dry. 
  • Drink and eat enough to preserve health. 
  • Close off all rooms that are not in use and do not need to be heated. 
  • To keep rooms warm, close curtains, shades or drapes. Cover doors and windows.
If I have an alternate heat source, how can I make sure I'm safe when I'm using it?
  • Don't burn anything inside your home without adequate ventilation to outside. 
  • Be sure to have on hand enough fuel available for alternate heat sources, such as wood for a wood stove. 
  • Never use gas ovens, gas ranges, barbecues, and most portable or propane heaters for indoor heating. These units use oxygen and create carbon monoxide that can cause suffocation. 
  • Before using an alternate heat source, read the manufacturer’s instructions. 
  • Have fire fighting materials: dry powder, fire extinguisher, heavy tarp or blanket, water. 
What should I do if a power line falls down?
  • Don’t touch or get near any fallen lines. 
  • Stay away from objects or puddles in contact with downed power lines. 
  • Notify the utility company.
How should a portable generator be used?
Use generators only as independent power sources. Keep them outside and run a cord inside. Don’t connect generators to main service panels. This could injure or kill utility workers trying to restore power.  Installing a Generlink is a safe way to use a generator.   Generlink detecs when a generator is operation, and automatically disconnects from the utility grid, eliminating dangerous feedback.  Sullivan County Rural Electric sells Generlinks to its members.  Note that other approved generator switches can be used as well.
How do I keep food safe?
  • Use foods that spoil rapidly first. 
  • Keep cold food cold. Use dry ice or an ice chest. In winter, store food outside. 
  • Keep refrigerator and freezer doors closed to conserve cold air. 
  • If food is cold to touch, it is probably safe to keep, use or refreeze. 
  • Discard meat, seafood, dairy products and cooked food that are not cold to touch. 
  • Fruits, vegetables and food in undamaged cans are safe. 
  • Food that needs no refrigeration: jelly, butter, margarine, ketchup, mustard, pickles, relish. 
  • If in doubt, throw it out. 
  • For information on food safety, call your health department or cooperative extension service.
How do you treat contaminated water?

If the water from your tap is clear:

  • Boil it for 3 minutes. This kills disease-causing bacteria and parasites, OR 
  • Add 1/8 teaspoon household bleach per gallon of water. Let it sit for 1/2 hour.

If water is cloudy:

  • Pour it through a coffee filter and boil it for 3 minutes. 
  • If you can’t boil it, filter it and add 1/4 teaspoon of bleach per gallon. Let it sit for 1 hour.
What should I do if I or someone else has chronic health problems?
Unfortunately it is often impossible to determine when power will be restored during a system wide outage due to storm damage. Crews will work to restore power as quickly as possible and often additional crews are brought in to assist. But, there may be times when you will be without power for days. If you or someone you know has a chronic health problem talk to your doctor about an emergency supply of prescription medicine. Keep a 30 day supply in your emergency kit. Be aware of the expiration date on the medication and rotate a fresh supply into the kit an a regular basis. If you are on life support, register with your utility company, and have a backup power supply on hand.


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