Sullivan County Rural Electric Cooperative is very appreciative to the 500+ members who participated in the 2024 American Customer Satisfaction Index (ACSI®) survey.
SCREC received a score of 84 out of a possible 100! The average score of investor-owned utilities is 72; municipal utilities, 71; and cooperative utilities, 74.
Survey questions 1-4 are generated by ACSI. We are pleased to announce the following average responses (1 being very poor and 10 being very excellent):
1. Consider all your experiences to date with Sullivan County Rural Electric Cooperative (SCREC). How satisfied are you with SCREC? 8.7
2. Considering all of your expectations, to what extent has SCREC fallen short of or exceeded your expectations? 8.5
3. Forget SCREC for a moment. Imagine an ideal utility company. How well do you think SCREC compares to an ideal utility company? 8.6
4. Imagine that you could choose from among more than one utility company. How likely are you to choose SCREC? 8.6
Survey questions 5-8 were generated by SCREC to gather our members' opinions on how the co-op is performing. The following responses were recorded (1 being very poor and 10 being very excellent):
5. Have you ever attended an in-person SCREC annual meeting? 52 Yes, 470 No
6. Do you like the current virtual format of the SCREC annual meeting? 407 Yes, 115 No
7. How satisfied are you with the electric service rates of SCREC? Are they fiscally responsible? 7.4
8. When your power is out, how satisfied are you with SCREC's response? 8.7
Comments received were shared with co-op staff and the Board of Directors.
The winner of the $100 bill credit was Mr. Ruhl. SCREC appreciates everyone who took the time to provide feedback to better your cooperative!