Sullivan County Rural Electric Cooperative (SCREC) is migrating to new billing and accounting software as part of our ongoing efforts to improve services and operational efficiencies. The new system has benefits for members and the cooperative. Save time and money by managing your account anytime from anywhere!
IMPORTANT DATES TO REMEMBER:
- DATE, 2025 - Payment Options Temporarily Not Available
- As we change to our new SmartHub payment system, some of our payment options will not be available temporarily (such as online payments, pre-pay, auto pay, and paperless billing).
- We will be accepting payments by calling the office during regular business hours (570-924-3381, Monday - Friday, 7 a.m. - 3:30 p.m.), by mail (Sullivan County REC, 5675 Route 87, P.O. Box 65, Forksville, PA 18614), or by dropping them off in the office during business hours or in the night deposit box. Payments will not post to your account until the new system is in place.
- DECEMBER 8, 2025 - SmartHub Goes Live!
- Our team has been working hard to get this new system ready for you. It's going to make managing your account easier than ever.
- Please register your account using the information on this page. Reach out to us if you have any questions.
ATTENTION AUTO PAY MEMBERS:
If you were previously using automatic payments with us, you will need to re-enter your payment information. Instructions for how to register your account and set up auto pay will be available on DECEMBER 8, 2025.
INTRODUCING SMARTHUB:
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
- Billing and Payments: No more waiting for your bill to arrive in the mail! Access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
- Alerts and Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
- Paperless Billing: Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
- Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so that you can make the right decisions about your account.
FAQs:
- Is the mobile app secure?
- Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
- What is the difference between the SmartHub web portal and the mobile app?
- Both platforms are part of our online account management system for members. Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues. The free, secure mobile app is available to download and install on mobile devices and tablets.
- Do I have to use SmartHub to pay my bill?
- No. You can take advantage of all the features of SmartHub, or you can mail, drop off, or call in your payment.
- Can I manage and make payments on multiple accounts with SmartHub?
- Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
- How current is the account information in the app or website?
- The information you see in the app and on the website is shown in real time. However, if you keep your app or web version open for an extended time, you should refresh the page to ensure the information is current.
- How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
- Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account or routing numbers, or any other type of personal information. If you do receive such communication from someone claiming to be one of our employees, please report it to us ASAP.
Still have questions? Please contact SCREC. Our employees are happy to assist our members during this transition.
Hours: Monday - Friday, 7 a.m. - 3:30 p.m.
Address: 5675 Route 87, P.O. Box 65, Forksville, PA 18614
Phone: 570-924-3381
Email: info@screc.com